Our mission is to provide informed and suitable recommendations based on a thoughtful and conscientious analysis of our client’s individual needs; and to maintain the relationships we build with an unparalleled sense of urgency.
Blue Goose is not your typical insurance agency, and that is something we take great pride in. We realize that when you work in an industry that doesn’t offer a lot of room for creativity or fun, you have to make room any way possible.
We wear jeans to work—but the fun doesn’t stop there. Our office is a wide-open space in an old renovated building in Portland’s Old Port. Everyone works side-by-side, from the sales team, to marketing, to the founder of the company. This creates an environment with constant sharing of ideas, knowledge and jokes… usually bad ones. We have a team of interns who create short, online videos to help share information we think you should know. Sometimes the films relate to insurance, sometimes they don’t. Just between us, it’s usually more fun when they don’t!
We also know when it is time to get to work, and we take customer service very seriously. We strive to answer every phone call after the first ring. If we can’t get to the phone right then, we’ll return your call within the hour, not within 24. We train our sales team to know when to recognize that a client’s needs have already been met and to walk away when one of our products just isn’t a right fit. The needs of the client are always more important than making a sale.
The only way to know if a product is the right fit is to explain it in a way that is easily understood, and let the client decide if it makes sense for their situation. It’s our job to educate everyone we sit down with so that they can make an informed decision based on their unique needs.
As we grow and help more people understand the insurance options available to them, we will continue to rely on these core values and philosophies to drive our day-to-day operations… especially the bad jokes.